Piano Wizard Support


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Please read this before requesting support

Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call (347) 705-7846. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line.

How to use In-Game Show Options

 

Show Options: When activated by pressing "ESC" this allows the user to pause the game and change the options of the song currently being played. Some options cannot be changed after the song is started. When you hit "ESC" to open the Freeze Menu, the game will disable scoring for that song.


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