Piano Wizard Support

I am not receiving license key via email

Category: Technical stuff and troubleshooting

If you are not receiving your license key via email, check your spam folder to see if the email was delivered there. Did you purchase Piano Wizard secondhand? it is possible that registration code b...

72,804

(82)

No sound from keyboard

Category: Installation & Keyboard Setup

Hello %%HESK_NAME%%First of all, the keyboard has no speakers, all sounds are created by the computer. The size set up process does not have sounds either.When properly set up, you will only hear the ...

3,548

(44)

Where is my registration code?

Category: Installation & Keyboard Setup

Our Premier software requires registration.  If purchased directly, this is sent in a box, usually along with stickers. Our Next Gen software (2.0) is a download provided with bonus email, or is...

2,414

(88)

Does the software work with Windows 7, 8, 10 ?

Category: Pre-Sales

Our Next Gen SOFTWARE (2.0) is FULLY compatible with Windows 7 / 8 / 10 - 32 and 64 bit systems. In regard to our Premier Software, there is an issue with Vista upgraded to 7, a non-fresh install can...

2,214

(82)

How to install Piano Wizard

Category: Installation & Keyboard Setup

  Insert the Piano Wizard Install CD-ROM into your CD-ROM drive and follow the on-screen instructions. If the setup process does not begin automatically open "My Computer" and select the C...

1,974

(84)

When I run "Setup" my piano keyboard does not work.

Category: Technical stuff and troubleshooting

To solve this problem unplug the digital piano and restart your computer. After the computer has booted up plug in the piano and wait 3 full minutes. This will allow the O/S time to install the drive...

1,886

(87)

I have the MAC OSX and when I try and run the game I get a 'data.pwf missing' error

Category: Technical stuff and troubleshooting

METHOD1: If you know the password of the owner account of the machine. Please follow only these instructions. The changes outlined below will modify only the Piano Wizard files. Terminal: (These inst...

1,787

(63)

I lost or destroyed by Piano Wizard installation CD and cannot re-install

Category: Installation & Keyboard Setup

If you have lost, misplaced your Piano Wizard software installation CD, or it was detroyed or has become defective, don't worry. Please submit a help desk ticket and provide your purchase information...

1,764

(76)

Full screen issue

Category: Technical stuff and troubleshooting

how do I make piano wizard take up the entire screen instead of justa portion of it? Thank you. Some computers do not update the registry upon installation of the game. Try this work around and see if...

1,527

(58)

How to setup your Keyboard

Category: Installation & Keyboard Setup

  "Keyboard Setup" From this screen you indicate to the computer the size of the musical keyboard you will be using. Hit the highest, then lowest pitches (far right, then far left keys) that you...

1,495

(68)

The screen won't let me register the game

Category: Technical stuff and troubleshooting

Registration issues are caused by a number things - no internet connection, incorrect code, not providing a valid email address during registration, etc.To resolve:1. First, you need to run "Setup"2. ...

1,245

(65)

Getting it to work with Mac Catalina

Category: Pre-Sales

First and cheapest suggestion is to "unwind" this upgrade, at least until they resolve this forced incompatibility and come out with a solution for the millions of Mac users who don't want to let go o...

1,020

(19)

Hidden Features to Simplify Game for Special Needs Users

Category: Pre-Sales

Many parents wonder how a game can really bring even special needs students into real musicianship. While our method is award winning, and proven, we recognize that some special needs, gifted, or just...

996

(35)

Cursor won't move / Frozen Screen

Category: Technical stuff and troubleshooting

There is an issue with Windows 10 and trackpads, particularly when a computer is upgraded to Windows 10. IF you are using a TRACKPAD, try using a Wireless Mouse to see if this resolves the issue. If y...

952

(46)

Unable to enter Registration Code

Category: Installation & Keyboard Setup

This article refers to our Premier software. It sounds like there is some snafu with either your browser or your email, in that you are not getting the second part in the mail. Note that the upda...

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