Piano Wizard Support

Please read this before requesting support

Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call (347) 705-7846. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line.

Piano Wizard Academy Help Desk Knowledgebase Installation & Keyboard Setup

How to install a MIDI cable

Single Port Midi Devices: In the back of your music keyboard locate the Midi Out port and plug the Midi Connector into the slot. Make sure that the cable marked "TO MIDI OUT" is plugged into this slot. Double Port Midi Devices: Locate Midi cable ports on the back of your music keyboard. Plug the Midi Connectors into their appropriate slot. Make sure that the cable marked "TO MIDI OUT" is plugged into the OUT slot and the cable marked "TO MIDI IN" is plugged into the IN slot.