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Piano Wizard Support |
Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call (347) 705-7846. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line.
To solve this problem unplug the digital piano and restart your computer.
After the computer has booted up plug in the piano and wait 3 full minutes. This will allow the O/S time to install the drivers and recognize the installed piano.
Then start the game and run the "Setup".
This issue applies to the Keystation-49e and eKeys-37 or any time you switch between piano brands on the same computer with Windows XP installed.
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6525 Gunpark Dr., Suite 370-344 | Boulder, CO | 80301 USA | 347-705-7846
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