Help Desk - Technical stuff and troubleshooting

The screen won't let me register the game

Registration issues are caused by a number things - no internet connection, incorrect code, not providing a valid email address during registration, etc.To resolve:1. First, you need to run "Setup"2. ...

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I am not receiving license key via email

If you are not receiving your license key via email, check your spam folder to see if the email was delivered there. Did you purchase Piano Wizard secondhand? it is possible that registration code b...

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Windows 2000 - Plugged in keyboard without drivers

1. Download the Windows 2000 MAudio uninstaller by clicking here 2. Unplug the keyboard from the computer3. Run the uninstall.exe utility4. Reboot your computer5. Install the original MAudio dri...

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Minimum suggested hardware requirments

Windows 98 SE/ ME / 2000 / XP 733+ MHz processor, 32 Meg video card 100 Mb of Free Hard Drive Space MIDI cable, MIDI keyboard and appropriate system drivers Internet access to register/update game and...

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I can't hear the keys I play

Please follow the steps below: 1. Go to the "Start" menu on your desktop2. Go to the "Accessories" menu option3. Go to the "entertainment" menu option4. Click on "Volume Control"5. Turn the SW Synth ...

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How to upgrade to Premier (from Easy Mode)

To Upgrade to Premier first you must have your game registered. Once you have done that go to the gmae main menu screen. The fourth button down should say Premier. Click on this button and it will wal...

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I have the MAC OSX and when I try and run the game I get a 'data.pwf missing' error

METHOD1: If you know the password of the owner account of the machine. Please follow only these instructions. The changes outlined below will modify only the Piano Wizard files. Terminal: (These inst...

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Update in Vista Fix

This link will show you how to make Vista allow Piano Wizard to Update. You may turn the UAC back on once you have run the Updates but you will have to turn it off every time you need ...

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Game Port MIDI installation

Game Port Midi Installation: Plug Game Port Connector into the Game Port receiver located on the back of your sound card. Make sure that all of the latest sound card drivers have been ...

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When I run "Setup" my piano keyboard does not work.

To solve this problem unplug the digital piano and restart your computer. After the computer has booted up plug in the piano and wait 3 full minutes. This will allow the O/S time to install the drive...

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I have no sound in setup or gameplay

Have client go to start menu, programs, accessories, entertainment, volume control. This will open control panel for the main sound on computer. Have client turn up SW Synth sound to full by moving th...

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You must be logged in as Administrator fix for Windows Vista

If you are running Windows Vista and are unable to run Update, or get the error message "you must be logged in as Administrator", try this fix: http://support.allegrorainbow.com/faq/vistauac.php You...

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Full screen issue

how do I make piano wizard take up the entire screen instead of justa portion of it? Thank you. Some computers do not update the registry upon installation of the game. Try this work around and see if...

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Premier Mode and possibly Easy Mode buttons are grayed out.

Please ensure the keyboard is connected, set up, and the product is registered. If you are prompted to "upgrade" when trying to access Premier mode, that means your software is an old Easy Mode versi...

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Update Error (-50)

This error appears when attempting to perform an update with Premier version for MAC. That "error" message is actually an error! It does update the software to the latest version of 1.0 (mostly song ...

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Registration code is invalid

First, ensure that you are entering the code properly (all caps, two words separated by hyhen (dash). There is a glitch in our registration system that sometimes creates a code with a SPACE before th...

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Piano Wizard Academy can't be opened because it is from an unidentified developer

Some Mac users when attempting to download our software may see this error: "Piano Wizard Academy" can't be opened because it is from an unidentified developer This should resolve the ...

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Another screen size resolution workaround on PDF sent by customer

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There is a delay when i hit the keys to hear the sound

Hello %%HESK_NAME%%Q: When I play notes on my MIDI controller keyboard there is a delay between hitting the note and when I hear it. What is causing this delay?A: This delay, known as latency, is dire...

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The mouse cursor isn't responsive to my trackpad

This occasionally occurs on a MAC trackpad. Try using a wireless USB mouse as that usually resolves the issue

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Can't see the game objects

In regards to the songs or game objects not being visible, there are a couple of possibilities.First unplug or turn off your keyboard to reset it. Sometimes on some models, little black buttons on the...

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Cursor won't move / Frozen Screen

There is an issue with Windows 10 and trackpads, particularly when a computer is upgraded to Windows 10. IF you are using a TRACKPAD, try using a Wireless Mouse to see if this resolves the issue. If y...

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Error code: createprocess-failed-code-740/

This error sometimes comes up in Windows 10 for the installation of some of the auxiliary programs and files needed to run Piano Wizard Academy. We looked up the error code and found this helpful page...

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