Piano Wizard Support

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Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call (347) 705-7846. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line.

Piano Wizard Academy Help Desk Knowledgebase Technical stuff and troubleshooting

Update Error (-50)

This error appears when attempting to perform an update with Premier version for MAC.

That "error" message is actually an error! It does update the software to the latest version of 1.0 (mostly song updates) and then can't conclude that it was successful! So the error is in telling you it failed, it actually only fails at telling you the update worked!

Those programmers are long gone, so we live with it, but the 2.0 is designed to work better on newer machines.

If you have a new computer you may wish to consider upgrading to 2.0 Next Gen software version

http://www.pianowizardacademy.com/shop/upgrade-piano-wizard-next-gen-2-0-software/