Hello, how can we help?

I am not receiving license key via email

Category: Technical stuff and troubleshooting

If you are not receiving your license key via email, check your spam folder to see if the email was delivered there. Did you purchase Piano Wizard secondhand? it is possible that registration code b...

73,317

(83)

No sound from keyboard

Category: Installation & Keyboard Setup

Hello %%HESK_NAME%%First of all, the keyboard has no speakers, all sounds are created by the computer. The size set up process does not have sounds either.When properly set up, you will only hear the ...

4,093

(48)

Where is my registration code?

Category: Installation & Keyboard Setup

Our Premier software requires registration.  If purchased directly, this is sent in a box, usually along with stickers. Our Next Gen software (2.0) is a download provided with bonus email, or is...

2,971

(90)

Does the software work with Windows 7, 8, 10 ?

Category: Pre-Sales

Our Next Gen SOFTWARE (2.0) is FULLY compatible with Windows 7 / 8 / 10 - 32 and 64 bit systems. In regard to our Premier Software, there is an issue with Vista upgraded to 7, a non-fresh install can...

2,662

(85)

How to install Piano Wizard

Category: Installation & Keyboard Setup

  Insert the Piano Wizard Install CD-ROM into your CD-ROM drive and follow the on-screen instructions. If the setup process does not begin automatically open "My Computer" and select the C...

2,447

(86)

I lost or destroyed by Piano Wizard installation CD and cannot re-install

Category: Installation & Keyboard Setup

If you have lost, misplaced your Piano Wizard software installation CD, or it was detroyed or has become defective, don't worry. Please submit a help desk ticket and provide your purchase information...

2,387

(81)

When I run "Setup" my piano keyboard does not work.

Category: Technical stuff and troubleshooting

To solve this problem unplug the digital piano and restart your computer. After the computer has booted up plug in the piano and wait 3 full minutes. This will allow the O/S time to install the drive...

2,381

(89)

I have the MAC OSX and when I try and run the game I get a 'data.pwf missing' error

Category: Technical stuff and troubleshooting

METHOD1: If you know the password of the owner account of the machine. Please follow only these instructions. The changes outlined below will modify only the Piano Wizard files. Terminal: (These inst...

2,284

(66)

Full screen issue

Category: Technical stuff and troubleshooting

how do I make piano wizard take up the entire screen instead of justa portion of it? Thank you. Some computers do not update the registry upon installation of the game. Try this work around and see if...

2,102

(61)

How to reset M-Audio Keystation

Category: Installation & Keyboard Setup

How do I reset the controller to the factory default settings? Sometimes while playing around with keyboard the user can inadvertently change settings on the keyboard.  Resetting to factory defa...

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(45)